ITIL® V3 Bridging Course for Foundation Certificate Holders
Duration 1 day - AUD$695.00 (ex GST), NZD$765.00, SGD$895.00, HKD$4,200.00, RM$1,195.99, THB$18,375.00
For ITIL® practitioners wanting to update their understanding of world best practice in ITIL®
Public or Inhouse Course - At A Glance – Course Overview
This course will cover the differences between V2 and V3 and give you an understanding of the updated ITIL® framework. It is an intense 1 day course and assumes knowledge of ITIL® V2. You will understand how the ITIL® service lifecycle approach processes can support the business by improving IT operations. Our course covers:
- An overview of the structure, components and processes of the five core ITIL® books
- An overview of ITIL V3’s key concepts, definitions, objectives and certification levels, and how ITIL® processes can improve IT operations
- Understand ITIL® V3’s service lifecycle approach
- For each of the five core books in the service lifecycle: Review the main activities, goals, benefits, challenges and management reporting for the respective processes
- Outline of relationships between the processes
- A look at the glossary of new key ITIL® definitions
- What has changed and what remains the same from V2 to V3
Duration & Qualification
1 day; includes a 30 minute, 20 question multiple-choice exam; ISEB facilitates and marks the examination, which is scheduled at approximately 4:30pm on the same day as the course.
Prerequisites
Foundation Certificate in IT Service Management V1 or V2. You will need to provide your certificate number and/or a copy of your certificate before attending the 1 day ITIL® V3 Bridging Course for Foundation Certificate Holders.
Click here to see the Schedule
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