Our Approach
Figure 1 below gives a high level overview of the itilics approach toward improving ITSM disciplines. It shows how the gap between the current state and the desired future state will be closed by executing Service Improvement Initiatives to improve the maturity of specific ITSM disciplines.
Our approach to helping organisations achieve these goals is based on the activities listed in the Service Catalogue. Some or all of these components of our approach may be deployed depending on your requirements.
The Itilics approach extends the ITIL concept of repeatable process right down to the data model that enables effective management of the day to day IS functions that underpin a quality service. This includes the leveraging of a proven Configuration Data Model, Incident, Problem and Change workflows and classification structures, baseline Service Level targets and reports.
Itilics believes that the best way to change organisational paradigms is to change, at the coal face, what people need to do and how they are measured. This approach achieves rapid buy-in and demands responsibility and accountability for performance from all involved. Itilics believes that this is the most direct path to service improvement.
Itilics also believes in working with customer organisations in partnership. This means that Itilics adopts a coaching/mentoring approach to all assignments. It is imperative that our customers can drive their own Service Improvement initiatives. Our approach ensures that knowledge transfer to your champions occurs and that they have a community of peer support that can be utilised as required.
By adopting the Itilics approach, organisations will derive tangible service improvement within 3 months and implement all ITIL Service Management functions within 12-18 months. This will provide a substantive baseline upon which to base ongoing service improvement into the future. | 
