Service Catalogue
This is where the itilics consulting team fits neatly into the equation. We understand that in defining the best-fit process you need to have a clear view of the end result. Out team applies their skills and real-life industry experience to help you effectively integrate people, processes, products and partners to accelerate your IT service management program. Regardless of the size of the organisation, the size of the problem it is addressing, or the size of its available budget, we have a consulting program to match your specific needs…
Service Improvement Program Management - We understand that sometimes you need things done fast! Our experienced practitioners can be deployed on tap to develop and implement your complete Service Management program – providing the relief you need to keep your head above water when achieving results is paramount!
IT Strategy Planning - Our consulting team can develop a best-fit IT strategy and facilitate its development through a series of structured workshops. itilics ensures that the appropriate business transformation activities are identified and mapped into a benefits realisation plan – so your IT goals are realised.
ITIL Best Practice Assessment - Provides a thorough audit and analysis of you or your IT provider’s performance against ITIL best practice benchmarks. As added value, every assessment is completed with a practical and phased action plan highlighting the key tasks required to achieve maximum benefit.
The key deliverables of the assessment are:
- Develop an IT Service Management Vision (identifies where you want to be) and Strategy (defines what needs to be in place in order to achieve the vision and when) relative to underpinning strategies and business objectives.
- Develop an IT Service Management Roadmap (describes how) that defines the work to be completed to achieve the IT Service Management vision. This Roadmap is based on the business priorities and the interrelationships between the processes and provides clearly defined business benefits, to justify the investment, for each phase. These phases are called Service Improvement Initiatives.
- Service Improvement Initiatives: Assist customers with the implementation of the recommendations made during the assessment. The Itilics Advantage™ services offer rapid deployment of ITIL processes.
- Develop a Technology Functional Specification. In order to meet the process requirements, a service management tool may need to be selected which can provide not only support for the ITIL processes but also meet a number of key functional requirements to fit individual business needs. Itilics will produce a functional specification based on the general requirements of this type of product and key functionality items raised by and discovered during, the assessment process.
itilics Advantage Services- A defined best practice approach to developing ITIL-aligned Service Management capability. Advantage is a proven methodology and approach developed by Itilics based on many years of successfully implementing ITIL processes. The benefit it brings to you is being able to leverage processes that have worked successfully in other organisations and tailor the outcome to suit your specific business requirement. This approach dramatically reduces the development time and leaves you with practical processes that work. Our proven methodology includes stakeholder workshops, documentation pro formas, and communication and education plans.
 Download itilics Advantage Services Datasheet
ITIL Coach – itilics can provide a mentoring hand to guide you through the design, development, implementation and management of your ITIL program from the early stage onwards. This unique approach provides you with access to experienced ITIL practitioners when you need to complement your own internal skill set.
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