Best Practice ITIL® Overview for Senior Managers
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Duration 3 hours
For senior management looking to gain a strategic understanding of ITIL® and its value to the business
At A Glance – Course Overview
The ITIL® Best Practice Overview For Senior Managers is you introduction to the world of smart business through best practice. An intensive three-hour briefing, our overview is designed to show you the benefits of the world’s most influential, independent best practice guide. ITIL® is about delivering and supporting high quality IT services so that you can reap the rewards. At Itilics, our goal is to make ITIL® easy for you and your business. We will develop your team into ITIL® champions to drive your service management. It’s all about ITIL® best practice.
How ITIL® Delivers Value
We understand your business and want to help you make it the best it can be. An ITIL® Fundamentals Foundation Certificate is your introduction to ITIL® best practice methods, giving you the understanding and confidence to apply ITIL® service support and service delivery principles, proven worldwide. You will learn to drive your business forward, noticing the following changes:
- Improved customer satisfaction with IT services which meet their needs
- Reduced risk of not being able to meet the business requirements of your IT services
- Reduced costs for developing procedures and practices within your organisation
- Better communication and information flows between IT staff and customers
- Assurance to the IT Director that staff are provided with appropriate standards and guidance
- Greater productivity and better use of skills and experience
- A quality approach to IT service provision
Who Will Benefit
Our overview is specifically tailored to a senior management perspective. It is ideal for senior management, IT directors and business managers. We have found in the past that the session is best delivered to groups of twelve or less.
To make the course easier for you, we are able to deliver the brief on your site and an element of customisation is possible in order to address your organisation’s specific situation.
Key Learning Outcomes
- An introduction to the 11 ITIL® disciplines
- What organisations around the world are doing in terms of ITIL® deployment
- Business benefits and financial justification
- Implementation issues
- Resolving Staff issues
- Key features for each of the 11 disciplines
- How to set up your organisational IT Service Management Continuous Service Improvement Program (CSIP).
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