ITIL® Foundation Certificate
Duration 3 days - AUD$1695.00 (ex GST), NZD$2240.00, SGD$2150.00, USD$1250.00 (fee includes exam)
For IT practitioners wanting to understand world best practice in ITIL®.
Public or Inhouse Course - At A Glance – Course Overview
An ITIL® Foundation Certificate is your ticket to discovering best practice for your business. Learn how the Information Technology Infrastructure Library (ITIL®) can give your organisation the systematic, professional approach to IT service provision that it needs. A three-day course, our program will open doors, covering the essential concepts of ITIL® so that you have the know how to implement ITIL® into your own organisation. Our instructors have extensive qualifications and years of experience in ITSM consulting, implementation and training and the Fundamentals Course has been specifically developed for IT practitioners here in Australia. An ITIL® Foundation Certificate will give your business best practice.
How It Delivers Value
We understand your business and want to help you make it the best it can be. An ITIL ® Foundation Certificate is your introduction to ITIL® best practice methods, giving you the understanding and confidence to apply the ITIL® service support and service delivery principles, proven worldwide. You will learn to drive your business forward, noticing the following changes:
- Improved customer satisfaction with IT services which meet their needs
- Reduced risk of not being able to meet the business requirements of your IT services
- Reduced costs for the developing procedures and practices within an organisation
- Better communication and information flows between IT staff and customers
- Assurance to the IT Director that staff are provided with appropriate standards and guidance
- Greater productivity and better use of skills and experience
- A quality approach to IT service provision
All of these will enable an IT service organisation to improve the quality of its service delivery while maintaining or reducing it’s cost base.
Who Will Benefit
This course is suitable for all levels of personnel within your IT Service Delivery Organisation and will form a key component of an ITIL® implementation change program.
Key Learning Outcomes
- What are ITIL® and IT Service Management?
- What is a customer, customer service, service culture & a consumer?
- The goal, scope and key activities of Service Level Management and Service Desk Management
- The goal, scope and key activities of Problem Management, Configuration Management and Change Management
- The goal, scope and key activities of Release Management
- Service Management software tools
- The goal, scope and key activities of IT Service Continuity Management and Availability Management
- The goal, scope and key activities of Financial Management for IT Services
- Goal, scope and key activities of Capacity Management
- The benefits of ITIL and outsourcing for you and your customer
- The roles and responsibilities of the process owners
- How to bridge the gap between IT and your business
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