ITIL® Education Portfolio in IT Service Management

ITIL®  Education Introductory Courses

• Best Practice ITIL Overview For Senior Managers
• Introduction to ITIL Best Practice Business Simulation using Flightpath

ITIL®  Foundation Courses (ISEB Accredited)

• V3 Foundation Certificate - Onsite
• V3 Foundation Certificate – Public
• V3 Bridging Course for Foundation Certificate Holders - Onsite
• V3 Bridging Course for Foundation Certificate Holders - Public

ITIL®  Manager's Course - Masters (ISEB Accredited)

• V2 Manager’s Certificate in IT Service Management
• V3 Manager's Bridging Course - NOW AVAILABLE!

Specialist ITSM Training

• Delivering Quality Customer Service in IT Service Management
• Key Metrics for Measuring IT Services in IT Service Management
• Successful IT Outsourcing in IT Service Management
• How to Design an IT Service Catalog - NEW! Co-produced by Itilics, Dowling Consulting and newScale - download PDF or to book this course (at associated website)

Marval Training

• Marval End User Training
• Marval Configuration Manager
• Marval Administration

ISO/IEC 20000 Consultants Certificate

• ISO/IEC 20000 Consultancy

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