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Established in 1989, Marval as an organisation has been an ITIL contributor and author since its inception. Its extensive client base around the world amply supports our claim that Marval’s software suite is the planet’s #1 ITIL compliant Service Management (ITSM) software. The stable and feature rich product set of Marval provides a future-proof solution built around best practice. Designed for the industry, by industry experts and with a focus on delivering on its promises – you’ll Marval at the results!
Marval software is both business and customer focused, designed by experienced service professionals to ensure a best fit to the ever-changing demands on the IT function and resources. Marval automates best practice IT service management processes in real-time — Service Desk and Incident, Problem, Change, Configuration, Service Level and Release Management — for corporations that require an enterprise-wide solution. Instant access to knowledge in a fully scalable and highly configurable system. Marval software is feature-rich and has a positive direct impact on your bottom-line.
Marval also offers a range of web modules so you can extend your service hours, enable your customers to perform self-help and service requests – from anywhere, anytime. The benefits include reduced support costs and more efficient use of your people resources.
 Download Marval Overview Brochure
Marval Service Management V7 - Data Sheet
COMING SOON! - MSM V11 Integrated ITSM Software
Marval User Forum - Ask questions, share expertise and meet the Marval community.
Marval Architecture
Open Pursuit – Provides a real time overview of all active, pending and scheduled workloads relating to your support staff and third party organisations. Incident, problem, change and task management are fully integrated allowing transparent access to staff workloads, related incidents, problems & changes, known errors, solutions and dependencies.
Open Trakit - A universal asset and configuration management system that allows you instant access to configuration management, software licensing information, contract and warranty details, and much more. All your customer and supplier details are maintained, together with a complete audit history.
Web Modules- Provide browser based access to client software enabling customers and end users to perform transactions such as: submit and track service requests; and access the knowledge base for answers to FAQ’s.
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