About ITIL®
IT is a major investment and driver for all businesses. Service expectations are being generated from internal and external customers – and IT services need to be available, reliable and deliver on their performance benchmarks to meet demands.
Business process improvement and the mapping of business functions into defined performance measures high on the business agenda. This is where ITIL (Information Technology Infrastructure Library) has risen to prominence - as the world’s most widely accepted approach to the management and delivery of IT services - (ITSM).
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