ITIL® 

IT is a major investment and driver for all businesses. Service expectations are being generated from internal and external customers – and IT services need to be available, reliable and deliver on their performance benchmarks to meet demands.

Business process improvement and the mapping of business functions into defined performance measures high on the business agenda. This is where ITIL® has risen to prominence - as the world’s most widely accepted approach to the management and delivery of IT services - (ITSM).

ISO20000

ISO20000 is the auditable worldwide standard for the planning, delivery & management of your IT Service & Support Infrastructure.

A quality management standard based on ITIL® (and some ISO9000 elements) to promote the adoption of an integrated process approach to the delivery of IT Services. It defines a set of "minimum" requirements against which an organisation can be assessed for effective IT Service Management processes.

Why ISO20000?

• Increased need to be more agile; absorb higher levels of change; control costs & add value to the “bottom line”
• Reduce variations in the level of documentation, measurements and performing best practices
• Demonstrate to the business that we are a world class service provider, and how we measure up against a recognised industry standard or the competition
• Creating a competitive advantage through ISO 20000 Certification
• Compliance - contractual, regulatory, SOX
• Globalisation – consistency at point of delivery
• Customers require external independent certification 

An ISO 20000 certificate is proof that your IT organization is

• Customer-focused
• Able to deliver services which meet defined quality levels
• Making use of resources in an economical way

As such, the ISO 20000 certificate and the corresponding logo are increasingly a competitive advantage in the market. Many clients even demand ISO 20000 compliance as a condition for awarding contracts to IT service providers.

ISO 20000 (and ITIL®) principles also offers internal benefits for the IT organization, because the standard is all about supporting the business side with adequate IT services, while providing those services as efficiently as possible.